Introduction
Paradise Win Casino (accessible at https://paradisewin-casino-nz.com/) takes the handling of personal information seriously. This Privacy Policy sets out how we collect, store, use, share, and protect information provided by players and visitors who access our platform from New Zealand.
Our operations are conducted in accordance with the Privacy Act 2020 (NZ), the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), and the Gambling Act 2003, along with the obligations attached to our gaming licence (Licence No. 8048/JAZ). If you access our website or create an account, this policy applies to you.
Reading this document gives you a clear understanding of what personal data we hold, why we hold it, and what options you have in relation to your information.
Who We Are
Paradise Win Casino is operated by the entity holding Licence No. 8048/JAZ, issued by a recognised international gaming authority. Our registered address for correspondence is Level 9, 45 Victoria Street West, Auckland CBD, Auckland 1010, New Zealand.
If you have any questions about your personal information or how this policy applies to you, you can contact us directly:
Email: support@paradisewin-casino-nz.com
Phone: +64 21 555 0184
What Personal Information We Collect
Information You Provide Directly
When you register an account, verify your identity, make deposits or withdrawals, or contact our support team, you provide us with personal information. This includes:
Full legal name, date of birth, residential address, and nationality. Email address, phone number, and preferred contact method. Username, password, and account preferences. Copies of government-issued identification documents such as a passport or driver’s licence. Proof of address documentation such as a utility bill or bank statement. Financial details including payment method information, transaction history, deposit amounts, and withdrawal records. Communications sent to our support team, including chat logs and email correspondence. Responses to responsible gambling questionnaires or self-assessment tools completed on our platform.
Information Collected Automatically
Certain technical information is gathered automatically each time you visit our website or use the platform:
IP address and approximate geographic location. Browser type and version, operating system, and device identifiers. Pages visited, session duration, referring URLs, and navigation patterns. Game activity, session lengths, wagering history, and betting patterns. Cookie data and similar tracking technologies as described in our Cookie Policy.
Information From Third Parties
We may also receive personal information from external sources in specific circumstances. These include identity verification agencies used to confirm your age and identity during account registration, payment processors such as Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency network operators including those handling Bitcoin, Ethereum, and USDT transactions, fraud prevention and AML/CFT screening services, and credit reference or financial risk assessment providers where legally required.
Why We Collect and Use Your Personal Information
To Operate Your Account and Provide Gaming Services
We process your personal information to register and maintain your account, verify your identity and age as required by law, process deposits and withdrawals securely, provide access to our games, and manage your bonuses, promotions, and reward history.
To Meet Our Legal Obligations
Holding a gaming licence under Licence No. 8048/JAZ, and operating in a market that includes New Zealand players, brings with it a range of regulatory responsibilities. We collect and process personal information to comply with:
The AML/CFT Act 2009, which requires us to verify customer identities, monitor transactions, and report suspicious activity to the relevant financial intelligence authority. Know Your Customer (KYC) requirements, which form part of our obligations under international anti-money laundering standards. Responsible gambling obligations, including age verification, identification of at-risk players, and maintaining records of self-exclusion requests. Tax reporting and regulatory audit requirements where applicable. Legal orders, warrants, or requests from law enforcement or regulatory bodies in appropriate circumstances.
To Protect the Security of Players and the Platform
We use personal information to detect and investigate fraud, monitor for account takeover attempts and unauthorised access, identify bonus abuse or collusion, and flag unusual wagering patterns that may indicate a problem gambling situation or a breach of our terms.
To Provide Customer Support
When you contact our support team, we use your account information and communication history to resolve disputes, answer questions, and follow up on any issues you have raised. Support is available 24 hours a day, seven days a week.
For Marketing and Promotions
With your consent, we may send you promotional communications about our bonuses, new games, or platform features by email or other electronic means. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing message or by contacting us directly at support@paradisewin-casino-nz.com. Withdrawing consent does not affect the lawfulness of processing that occurred before it was withdrawn.
To Improve Our Platform
We analyse aggregated and, where possible, anonymised data about how players interact with the platform to improve game performance, navigation, mobile usability, and the overall player experience.
Legal Basis for Processing Personal Information
Under the Privacy Act 2020 (NZ), personal information must be collected for a lawful purpose connected to the functions or activities of the organisation, and must not be collected by means that are unlawful or unfair in the circumstances. We process your information on the following legal grounds:
Performance of a contract, where processing is necessary to provide the gaming services you have signed up for. Legal obligation, where we are required to process your information to comply with AML/CFT legislation, gaming regulations, or a lawful request from a regulatory or law enforcement body. Legitimate interests, where processing is necessary to protect the security and integrity of the platform, prevent fraud, and operate our business responsibly. Consent, specifically for marketing communications and any optional data processing activities where we have sought your permission.
Sharing Your Personal Information
We do not sell your personal information to third parties. We do not share it with advertisers or data brokers. Personal information is disclosed only in the following circumstances:
Service Providers Acting on Our Behalf
We engage third-party companies to perform services including payment processing, identity verification, IT infrastructure, fraud detection, customer support software, and data analytics. These providers are permitted to use your information only as instructed and only to the extent necessary to perform the service. They are required to maintain appropriate security standards.
Regulatory and Law Enforcement Bodies
We are legally required to disclose certain information to the Department of Internal Affairs, the Financial Intelligence Unit of the New Zealand Police (when required under the AML/CFT Act 2009), or other regulatory bodies with jurisdiction over our operations. We will comply with lawful requests from these authorities, and we will notify you of any disclosure where we are legally permitted to do so.
International Data Transfers
Because we work with service providers located in multiple countries, your personal information may be transferred outside New Zealand. Where this occurs, we take steps to ensure that the receiving party maintains data protection standards comparable to those required under the Privacy Act 2020 (NZ). This may involve contractual data protection arrangements or verification that the recipient country maintains adequate protections.
Your Rights Under the Privacy Act 2020 (NZ)
The Privacy Act 2020 gives individuals in New Zealand specific rights regarding their personal information. As a player or visitor, you have the right to:
Access Your Information
You can request a copy of the personal information we hold about you. We will respond to such requests within a reasonable time and at no charge in most circumstances. If we are unable to provide all information requested, we will explain why.
Correct Your Information
If any personal information we hold about you is inaccurate, incomplete, or out of date, you can request that we correct it. Where we disagree with a correction request, you may ask us to attach a note to the record indicating that you believe the information is incorrect.
Know the Source of Your Information
You have the right to ask us where we obtained your personal information, particularly if it was not collected directly from you.
Ask Us to Stop Using or Disclosing Your Information
In some circumstances, you can ask us to stop using or disclosing your personal information. Please be aware that this right may be limited where continued processing is required to fulfil a legal obligation or to deliver a service you are actively using.
Withdraw Consent for Marketing
You can opt out of marketing communications at any point without affecting your account status or access to gaming services.
Complain to the Privacy Commissioner
If you believe we have handled your personal information in a way that does not comply with the Privacy Act 2020 (NZ), you can make a formal complaint to the Office of the Privacy Commissioner at www.privacy.org.nz. We ask that you contact us first at support@paradisewin-casino-nz.com so that we have the opportunity to address your concern directly before any escalation.
To exercise any of the above rights, contact us at support@paradisewin-casino-nz.com or by phone on +64 21 555 0184. We may need to verify your identity before we can process the request.
Data Retention
We retain personal information only for as long as it is necessary for the purpose for which it was collected, or as required by law. Under the AML/CFT Act 2009, we are required to retain certain transaction records and identity documents for a minimum of five years after the conclusion of a business relationship. Responsible gambling records may be retained for longer periods where required to manage ongoing self-exclusion arrangements or disputes.
When personal information is no longer required, we take steps to destroy it securely or to anonymise it so that it can no longer be linked to an individual.
Security of Your Personal Information
We use industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include SSL/TLS encryption across all data transmitted through the website, access controls limiting which staff members can view sensitive account information, regular security reviews and vulnerability assessments, and secure storage protocols for identity documents and financial records.
No method of data transmission or storage is entirely risk-free. If you suspect that your account has been compromised, contact us immediately at support@paradisewin-casino-nz.com or call +64 21 555 0184.
Privacy Breach Notification
Under the Privacy Act 2020 (NZ), we are required to notify the Office of the Privacy Commissioner and affected individuals if a privacy breach occurs that is likely to cause serious harm. We have internal procedures in place to identify, contain, assess, and report such breaches within the required timeframes.
Cookies and Tracking Technologies
We use cookies and similar technologies to maintain session integrity when you are logged in, remember your preferences and settings, analyse traffic and usage patterns across the site, and support fraud prevention functions.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the performance or functionality of the platform. A full breakdown of the cookies we use and how to manage them is available in our Cookie Policy at https://paradisewin-casino-nz.com/cookie-policy/.
Age Verification and Protection of Minors
Paradise Win Casino is strictly for players aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. Our registration process includes age verification checks, and we may require additional documentation where there is any uncertainty about a player’s age.
If you believe a person under the age of 18 has accessed our platform or submitted personal information to us, please contact support@paradisewin-casino-nz.com immediately. We will investigate and, where confirmed, close the account and delete the associated information promptly.
Responsible Gambling and Personal Data
We collect and process certain personal information specifically to support responsible gambling functions. This includes monitoring patterns of play that may indicate problem gambling behaviour, maintaining records of voluntary deposit limits or session time restrictions set by the player, managing self-exclusion requests and ensuring excluded players cannot open new accounts, and sharing relevant information with responsible gambling support organisations where a player has consented or where there is a significant risk to their wellbeing.
Players in New Zealand who need support can contact the Problem Gambling Foundation of New Zealand through its helpline, or access resources from Gambling Therapy at www.gamblingtherapy.org and BeGambleAware at www.begambleaware.org.
Links to Other Websites
Our website may contain links to third-party websites, including those of game providers and responsible gambling organisations. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external site you visit.
Changes to This Privacy Policy
We review this Privacy Policy periodically and may update it to reflect changes in our practices, legal obligations, or the services we offer. When a material change is made, we will notify you by placing a prominent notice on the website or, where appropriate, by sending an email to the address associated with your account. Continued use of the platform after such notification constitutes acceptance of the updated policy.
Contact Us
All privacy-related enquiries, access requests, correction requests, and complaints should be directed to our team:
Paradise Win Casino
Level 9, 45 Victoria Street West, Auckland CBD, Auckland 1010, New Zealand
Email: support@paradisewin-casino-nz.com
Phone: +64 21 555 0184
If your concern is not resolved to your satisfaction, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.